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Terms and Conditions

Welcome to Lorebu Ventures Ltd (“we,” “our,” “us”). These Terms & Conditions (“Terms”) govern your access to and use of our Website https://lorebuventuresltd.com and all services provided by us, including messaging services, email solutions, automation tools, and digital communication support (“Services”).

By using our Website or Services, you agree to these Terms. If you do not agree, please stop using our Website and Services immediately.

1. Acceptance of Terms

By accessing or using our Website or Services, you confirm that:

  • You have read and understood these Terms

  • You are legally capable of entering into binding agreements

  • You agree to comply with all guidelines, policies, and applicable laws

If you use our services on behalf of a business or organization, you represent that you have full authority to do so.

2. Services Provided

Lorebu Ventures Ltd offers:

  • Email marketing services

  • Bulk messaging and SMS solutions

  • Transactional email and notification systems

  • API-based communication automation

  • Messaging tools for business communication

We reserve the right to add, modify, or discontinue services at any time.

3. User Responsibilities

3.1 Accurate Information

You agree to provide accurate, complete, and updated information when signing up or using our services.

3.2 Legal Use Only

You must not use our services for:

  • Spamming

  • Fraud or scam activities

  • Harassment or abuse

  • Sending harmful or malicious content

  • Illegal marketing or prohibited content

  • Violating telecom or email spam laws

3.3 Account Protection

You are responsible for:

  • Maintaining the security of your account

  • Any activity that occurs through your account

  • Notifying us immediately if unauthorized access occurs

We are not liable for any loss due to your failure to secure your account.

4. Payments, Billing & Subscriptions

4.1 Payment Terms

All payments made for our services, subscriptions, or credits must be:

  • Valid

  • Complete

  • Authorized

4.2 Subscription Billing

Some services operate on:

  • Monthly billing

  • Annual billing

  • Credit-based usage

You agree that:

  • Billing will renew automatically unless canceled

  • Charges may apply for additional services or usage

4.3 Late Payments

Failure to pay on time may result in:

  • Suspension of services

  • Termination of account

  • Additional administrative fees

5. Refunds & Cancellations

Refunds and cancellations are handled according to our Return & Refund Policy.
By using our Services, you acknowledge and agree to that policy.

6. Intellectual Property

All content on our Website—including:

  • Text

  • Logos

  • Branding

  • Software

  • Designs

  • Visuals and graphics

—is owned by Lorebu Ventures Ltd and protected by intellectual property laws.

You may not:

  • Copy

  • Modify

  • Distribute

  • Resell

  • Reverse engineer

any part of our Website or Services without written permission.

7. Prohibited Activities

You must not:

  • Interfere with the functioning of the Website

  • Attempt to hack, disrupt, or bypass security systems

  • Use automated tools to overload our servers

  • Misrepresent your identity

  • Abuse our communication tools

  • Send unlawful or harmful content through our services

Any violation may result in:

  • Account suspension

  • Permanent ban

  • Legal action

8. Termination of Services

We reserve the right to suspend or terminate your access if:

  • You violate these Terms

  • Payments are overdue

  • Fraudulent or abusive behavior is detected

  • Required by law

After termination:

  • You lose access to your account and services

  • We may retain certain data as required by law

9. Limitation of Liability

Lorebu Ventures Ltd is not liable for:

  • Loss of profits

  • Loss of data

  • Business interruption

  • System errors

  • Third-party service failures

  • Damages caused by misuse of our services

Our services are provided “as is” and “as available” without warranties of any kind.

10. Indemnification

You agree to indemnify and hold Lorebu Ventures Ltd, its employees, and partners harmless against any claims, losses, damages, liabilities, or expenses resulting from:

  • Your misuse of our services

  • Your violation of these Terms

  • Your violation of applicable laws

  • Any content you transmit using our services

11. Third-Party Services

Our services may integrate with third-party tools or platforms.
We are not responsible for:

  • Their content

  • Their policies

  • Their performance

Your use of any third-party service is governed by their respective terms.

12. Changes to Terms

We may update these Terms at any time to reflect:

  • Changes in law

  • New services

  • Business updates

All updates will be posted with a revised “Last Updated” date.
Continued use of our Website means you accept the updated Terms.

13. Governing Law

These Terms are governed by the laws of Kenya.
Any disputes will be resolved in the relevant courts within Kenya.

14. Contact Information

For questions, concerns, or clarifications regarding these Terms:

Lorebu Ventures Ltd
Address:
P.O BOX 16554, G.P.O NAIROBI
COUNTY: NAIROBI, DISTRICT: EMBAKASI
LOCALITY: EMBAKASI
STREET: AIRWAYS ROAD
BUILDING: AIRWAYS EDEN COURT ROOM TWO
UTAWALA, NAIROBI

Website: https://lorebuventuresltd.com
Email: info@lorebuventuresltd.com